About Us
Our mission
Deliver value to our clients, every day in everything we do. We serve as planners, enablers, doers and thought partners--helping our clients achieve their full potential by providing the type and depth of support needed to deliver value through their business processes and projects.
Our history and team
Founded in 1997 by Amanda (Mandy) Dietz, Step by Step Consulting has been providing an array of companies with successful business solutions throughout North America, the Caribbean and Europe. Our clients represent the public and private sectors, and span such industries as financial services, manufacturing, technology, healthcare and education.
We have built a team of experienced, dynamic consultants,instructors and facilitators to ensure we have the right match for your needs. Each has a strong background in strategy development and deployment, process management, project management and customer experience transformation.
Our Approach
Our approach reflects what we believe to be the keys to meeting our clients' expectations:
- Clearly identifying and understanding our clients' needs and tailoring solutions to meet those needs.
- Identifying solutions which address root causes, thereby solving the core problems not just alleviating the symptoms.
- Partnering with our client through all phases of the engagement to ensure the appropriate levels of solution buy-in and knowledge transfer have occurred to implement and sustain the client's desires results.
- Utilizing and sharing tools and techniques that provide the stability of a proven methodology, but offer the versatility needed to meet out clients' needs.
News and Resources
Celebrating our 20th Anniversary
We are so excited to be celebrating 20 years of delivering value to our clients. Thank you to all of our clients for choosing Step By Step! We look forward to many more years of successful partnership.
New Class
Transforming the Customer Experience - Whether your organization is "for profit" or "not for profit", providing an awesome customer experience is critical to your success. Our new class will provide tools and techniques to define the ultimate experience, evaluate what's happening currently and create a road map to improving your customer experience.